Customer Rights

SCIF-Doors-Customer-Rights

If you are planning on building a new SCIF or have to update an older SCIF in order to meet current federal requirements, one of the most demanding tasks is finding the right SCIF door, GSA approved life safety SCIF locks and ADA compliant door operator.  You have already converted your technical requirements into specifications that will be, along with pricing, two of the five most important parts of your RFP or RFQ.

Highly complex acoustical door assemblies, such as those manufactured by Overly Door Company, coupled with GSA approved life safety locks, such as those manufactured by Sargent  and Greenleaf and ADA compliant automatic door operators, such as those manufactured by Allegion/LCN, perform best when installed by factory trained and certified technicians.

When an end user doesn’t get the operational results that they expected, or worse yet, the door fails to meet the requirements for receiving accreditation, they frequently blame the products instead of the installation.  Although it can be a failure of the hardware, it is more likely that it is a bad installation.

End users have a right to expect expert installation of their SCIF doors, locks and ADA door operators.  In order to ensure that the installation is completed by factory trained and certified technicians, we recommend that you add to your RFP/RFQ that all bidders must include the names and certification numbers for the individually factory trained and certified technicians they are planning to use.  New state laws in many states also require that all lock installations be performed by licensed locksmiths who, by and large, are the most skilled in the installation of acoustical doors and life safety locks.

Another critical element of your RFP/RFQ is requiring that SCIF door life safety locks be GSA approved.  This requirement means that these locks have been submitted to GSA to be tested in order to meet the federal regulation GSA FF-L-2890B.  Once approved by GSA, these locks are eligible to be listed on the Qualified Products List (QPL).

We have found here in our company, that in order to give our customers what they are paying for, we use only licensed locksmiths that have been individually factory trained and certified for the SCIF door assembly as well as for life safety locks and ADA automatic door operators.  In addition, we only bid GSA approved locks that are listed on the QPL.  Doing this has permitted us to guarantee that the SCIF doors we install will pass accreditation.  We have also found that using these highly professional installers will result in giving the customer a product that will operate properly well beyond the warranty period.

Info-Request-Box

We have found here in our company, that in order to give our customers what they are paying for, we use only licensed locksmiths that have been ind